Barista Supervisor - Full Time

Job summary

Prepare coffee and espresso beverages while providing outstanding customer service to guests. Maintain cleanliness of the service area and manage stock levels using FIFO and FEFO procedures.

Job details

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Please note: Other duties may be assigned as required. * Carefully prepare beverages according to customer specifications, including but not limited to coffee, tea, and espresso. * Serve guests using principles of outstanding customer service. * Maintains stock levels of items within the micro market, including but not limited to milk and cold beverages as required * Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to replenishing the condiment cart, cleaning the espresso machines, washing smallwares as required. * Organize the chairs within the lounge area and seating area as required. * Sanitizes all high touchpoint surfaces every two hours, or when soiled visibly. * Refill the coffee machine hopper with coffee beans. * Checks, cleans and refills the condiment station as required. * General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine. * Maintains accurate records of discarded or diverted items, including removal of the items to P1 storage. * Keeps items stocked based on sales volume. * Uses the WALTER clock to sign in and out for the assigned shift in a timely manner. * Follows all Optimum Service Training techniques to ensure exceptional customer service during service. * Acts with purpose and intention – uses effective time management skills. * Interact with customers and resolve customer complaints politely and promptly. * Uses the Volante system to record sales and transactions, including recording payment. * Checks all items within the assign area for expiration weekly and removed items that are past their best before date; always follows FIFO and FEFO procedures. * Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor. * Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas. * Must interact with co-workers to ensure compliance with company service standards, and company inventory and cash control procedures. * Always follow all uniform and jewelry policies. * Must always follow all health and safety and quality assurance company policies. * Must complete 24/7 training within one month of start date, and annually thereafter. CORE COMPETENCIES The lead barista should demonstrate the following core competencies consistently: * Attention to Detail and Organizational Skills * Effective and timely communication with both guests and internal stakeholders to ensure event success, including providing exceptional customer service * Always maintains a professional appearance and demeanor * Ability to work at a fast pace * Ability to remain calm under pressure and deal with unexpected situations PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. LANGUAGE SKILLS Ability to understand, read, write, follow instructions and interact with customers and co-workers to assure customer satisfaction. Must be able to speak, read and write fluently in English. OTHER QUALIFICATIONS EDUCATION and/or EXPERIENCE Preferred: completion of secondary school diploma; or up to one-month related experience or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS Must be bondable.

What you’ll do

Prepare coffee and espresso beverages while providing outstanding customer service to guests. Maintain cleanliness of the service area and manage stock levels using FIFO and FEFO procedures.

Requirements

Preferred completion of a secondary school diploma or up to one month of related experience. Must be bondable and capable of performing physical tasks including standing and lifting up to 25 pounds.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Food safety · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Beverage Preparation
• Customer Service
• Inventory Management
• Time Management
• Conflict Resolution
• Cash Handling
• Food Safety
• Sanitization
• Organizational Skills
• Communication
• Hoppers
• Cash Control
• Composure
• Sales Records
• Service Standards
• Espresso Beverages
• Arithmetic
• Cleanliness
• English Language
• Espresso Machines
• Sales
• Mathematics
• Quality Assurance
• Calmness Under Pressure
• Customer Complaint Resolution
• Detail Oriented

Job areas

• Food & Beverage
• Hospitality
• Customer Service & Support
• Retail
• Management & Leadership
• Barista/Supervisor
• Barista
• Bartenders
• Baristas
• Fast Food and Counter Workers

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