Kitchen Sales Support Specialist

Job summary

The Kitchen Sales Support Specialist drives sales by engaging customers, providing product knowledge, and assisting with estimates and installation agreements. They also collaborate with the sales team to resolve customer challenges and maintain accurate records in the CRM system.

Job details

Build More Than a Career. Build a Future. At KENT, people don't just take jobs. They build careers. Whether you're leading a team, serving customers, creating content, managing projects, or building expertise in your field, you'll find opportunities to learn new skills, take on new challenges, and grow your career. Many of our leaders started in frontline roles and advanced through experience, development, and hard work. If you're looking for a place where your contribution matters, your growth is supported, and your work helps shape communities across Atlantic Canada, we'd love to hear from you. Join one. Grow with many. The Kitchen Sales Support Specialist is an integral part of our Installation Services sales team. They work collaboratively with the Kitchen Sales Representative to best serve our customers and generate sales opportunities. This position will be Monday-Friday with occasional weekends. Responsibilities Drive sales through engagement of customers, suggestive selling, and sharing product knowledge Work closely with Kitchen sales specialist to gain knowledge for potential future growth opportunities. Assist in clarifying and understanding customers’ needs and take them to the best solution(s) for their projects. Provide the customer with an exceptional experience. Assist in Preparing estimates and installation service agreements Build new business relationships with customers that will result in repeat business. Assist in Overseeing the relationship with customers handled by the installed sale team. Assist in resolving customer challenges quickly and efficiently. Document sales activities in company CRM (Customer Relationship Management) system and keep current. Take initiative and confidently direct customer interactions Stay updated about latest products trends and market conditions Demonstrate high standards of safety and customer service Qualifications A strong foundation in customer service Problem solver who can work in a fast pace environment. Excellent communication and team player Organized, can manage multiple projects and meet deadlines. Microsoft Office skills and willingness to learn new software programs A knowledge of building materials, and the construction process would be considered an asset Strong verbal and written communication. Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly. We appreciate your interest in our company however only those candidates selected for an interview will be contacted. Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

What you’ll do

The Kitchen Sales Support Specialist drives sales by engaging customers, providing product knowledge, and assisting with estimates and installation agreements. They also collaborate with the sales team to resolve customer challenges and maintain accurate records in the CRM system.

Requirements

Candidates should have a strong foundation in customer service, excellent communication skills, and the ability to work in a fast-paced environment. Proficiency in Microsoft Office and knowledge of building materials or the construction process are considered assets.

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Teamwork · Preferred
• Project management · Preferred
• Microsoft Office · Preferred
• Problem solving · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Suggestive selling
• Product knowledge
• Estimating
• Installation service agreements
• CRM software
• Communication
• Teamwork
• Project management
• Microsoft Office
• Building materials
• Construction process
• Problem solving
• Time management
• Product Knowledge
• Sales Support
• Workplace Inclusivity
• Supply Chain
• Ability To Meet Deadlines
• Willingness To Learn
• Drywall (Installation And Repair)
• Customer Relationship Management
• Customer Service
• Continuous Improvement Process
• Cooperation
• E-Commerce Management
• Selling Techniques
• Innovation
• Problem Solving
• Market Share
• Proactivity
• Wholesaling
• Writing

Job areas

• Sales
• Customer Service & Support
• Retail
• Construction
• Administrative
• Kitchen Specialist
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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