Hell's Kitchen Assistant General Manager

Job summary

The Assistant General Manager leads the front-of-house team to deliver exceptional service while managing daily operations, staff performance, and departmental policies. They are also responsible for financial oversight, including budgeting, P&L management, and inventory control to ensure brand standards are met.

Job details

Overview Hell’s Kitchen is more than a restaurant—it’s a culinary experience inspired by world-renowned Chef Gordon Ramsay. Reporting to the General Manager and Director of F& B, as an Assistant General Manager, you will lead the front-of-house team to deliver exceptional service, precise execution, and a fiery, unforgettable guest experience. You must uphold the brand’s high standards of excellence, discipline, and performance in a high-volume, fine dining environment. Responsibilities KEY RESPONSIBILITIES Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example. Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff. Complete opening day and closing night procedures. Ensure associates are prepared for their shifts and comply with policies on attendance and uniform. Perform daily shift meetings and communicate the next day events to the following Shift Supervisor. Creating, managing and implement F&B/HK departmental policies & procedure. Ensure maintenance of safety and sanitation standards and policies. Provide overall direction, coordination, and ongoing evaluation of operations. Use a "hands-on" approach to management. Maintain immaculate dining and kitchen environments that exceed health code and brand standards. Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff of Hell’s Kitchen Restaurant. To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace. All other duties as assigned GUEST EXPERIENCE Deliver a bold, engaging guest experience that reflects the high standards of the Hell’s Kitchen brand. Resolve guest concerns with poise and urgency; ensure VIP and high-profile guests receive personalized service. Drive service innovation while protecting the integrity of the brand. Always look for the latest trends in the market to enhance the guest experience. FINANCIAL MANAGEMENT Manage budgets, forecasts, and P&L statements outlined by Director of F&B. Implement strategic plans to increase sales, manage margins, and optimize labor. Drive performance through smart purchasing, inventory control, and vendor management. Qualifications 5+ years of Manager experience in a high-volume, upscale or fine dining restaurant. AGLC – Proserve/ProTect preferred Deep knowledge of hospitality operations including service, kitchen flow, bar management, and financial controls. Proven success leading and motivating large teams in a fast-paced, demanding environment. Polished communication skills and presence; able to lead with authority, charisma, and confidence. Extensive knowledge of wines & cocktails. Experience working in branded concepts is a strong plus. Passion for culinary excellence and theatrical guest experiences. Excellent written and oral communication skills. Ability to meet deadlines in a rapidly changing business environment. Extensive food & beverage knowledge and ability to develop and apply practices, procedures, and principles in a casino environment. Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology. Self-planning skills are sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities and business demands. Developed judgment and problem-solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems. Manages workload independently and works well in teams. Experience and proven success working with senior management and in a corporate environment. The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays. WE OFFER A competitive wage and excellent benefits. Shuttle service from West Edmonton location. All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service. An opportunity to work within a progressive, exciting team environment. An opportunity to work with a skilled Management team.

What you’ll do

The Assistant General Manager leads the front-of-house team to deliver exceptional service while managing daily operations, staff performance, and departmental policies. They are also responsible for financial oversight, including budgeting, P&L management, and inventory control to ensure brand standards are met.

Requirements

Candidates must have 5+ years of management experience in high-volume, upscale or fine dining environments. Strong leadership, financial acumen, and extensive knowledge of hospitality operations and food and beverage standards are required.

Benefits

• Competitive wage
• Excellent benefits
• Shuttle service
• Circle of service program

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Budgeting · Preferred
• Leadership · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Staff scheduling
• Payroll management
• Budgeting
• P&L management
• Inventory control
• Vendor management
• Customer service
• Conflict resolution
• Fine dining operations
• Kitchen flow management
• Bar management
• Financial controls
• Health and safety compliance
• Training and mentoring
• Strategic planning

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Finance & Accounting

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