Department Lead, Restaurant

Job summary

The Department Lead is responsible for overseeing daily restaurant operations, ensuring high standards of customer service, food safety, and merchandising. They also manage team performance, analyze financial KPIs, and support the management team in achieving sales and operational goals.

Job details

PriceSmart Foods is your one stop grocery market offering an abundant selection of authentic Asian and national brand groceries at an exceptional value. Explore new taste traditions with the passionate team at PriceSmart Foods, a division of Pattison Food Group Ltd. and certified a Great Place to Work®. We are hiring for a Department Lead, Restaurant at our Station Square PriceSmart Foods location in Burnaby, BC. The successful candidate must have open availability and be available for 40 hours per week. You will be responsible for: Leading the department, acting as a coach, mentor, and resource while fostering a positive team environment focused on Always Customer First service. Ensuring the department executes and achieves operational excellence through customer experience, health and safety, food safety, and merchandising. Engaging and retaining team members through training, performance management, rewards/recognition, and succession planning. Communicating key messages and business objectives to team members in the department, ensuring alignment with organizational goals. Supporting the management team in reviewing and analyzing income statements and identifying opportunities to improve performance within the department. Reviewing and interpreting department financial reports and presenting KPIs to the management team. Analyzing business/HR metrics and dashboards of the department. Assisting the management team with implementing strategies to grow sales and customer loyalty. Leading inventory counts/period end of the department and resolving issues as required. Performing all job duties throughout the department as needed, including lifting weight (up to 50 lbs), standing for long periods of time, and working in hot/cold environments. You have: 1-3 years of retail experience. Leadership experience is an asset. Food Safe Certification. A post-secondary education in a business related field is an asset. Fluent in Mandarin and/or Cantonese is an asset. Experience and/or knowledge with: Achieving sales targets and profitability. Executing merchandising plans and creating in-store displays to drive sales. Human Resources (e.g. training, development, coaching and mentoring). Employee Relations and knowledge of the collective agreement (if applicable). Scheduling. Proficiency with computer applications. You are: A leader that embodies and demonstrates our leadership competency model through communication, collaboration, initiative and awareness. Self-aware, empathetic, and possess a high level of Emotional Intelligence (EQ). An effective communicator, with interpersonal and relationship building skills. Proactive in taking initiative with an entrepreneurial mindset. Able to thrive in fast-paced, dynamic environment while meeting organizational goals. Committed to maintaining department standards with a strong attention to detail and accuracy, ensuring operational excellence. Results-oriented with strong problem-solving and decision-making skills. Here are some of the perks we offer: Get paid every Friday! Exclusive team member offers and discounts. Benefits & pension eligibility. Wellness and team member assistance program. Educational reimbursement & scholarship opportunities. Opportunities to learn and grow. Compensation Details: $22.50 - $24.75 The compensation offered for this position will take into consideration location, education, skills, experience, and other factors. Join our Team! Come be part of an energetic and inclusive team where we work together to have fun and achieve our goals. If you are a positive, customer-focused individual, we would love to hear from you. Apply today and join our growing team!

What you’ll do

The Department Lead is responsible for overseeing daily restaurant operations, ensuring high standards of customer service, food safety, and merchandising. They also manage team performance, analyze financial KPIs, and support the management team in achieving sales and operational goals.

Requirements

Candidates must have 1-3 years of retail experience and possess a Food Safe Certification. Leadership experience and a post-secondary education in a business-related field are considered strong assets.

Benefits

• Paid weekly • Team member offers and discounts • Benefits eligibility • Pension eligibility • Wellness program • Team member assistance program • Educational reimbursement • Scholarship opportunities • Career growth opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Operational Excellence · Preferred
• Financial Reporting · Preferred
• Leadership · Preferred
• Food safety · Preferred
• Communication · Preferred
• Coaching · Preferred
• Sales Growth · Preferred
• Inventory management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Coaching
• Mentoring
• Customer service
• Operational excellence
• Food safety
• Merchandising
• Performance management
• Financial reporting
• Inventory management
• Sales growth
• Scheduling
• Communication
• Problem-solving
• Emotional intelligence
• Computer proficiency
• Empathy
• Employee Relations
• Energetic
• Self-Awareness
• Business Objectives
• Dashboard
• Management
• Cantonese Chinese
• Mandarin Chinese
• Decision Making
• Customer Service
• Training And Development
• Loyalty Programs
• Discounts And Allowances
• Emotional Intelligence
• Performance Management
• Sales
• Financial Statements
• Food Safety And Sanitation
• Income Statement
• Problem Solving
• Key Performance Indicators (KPIs)
• Mentorship
• Operational Excellence
• Proactivity
• Relationship Building
• Restaurant Operation
• Succession Planning
• Detail Oriented

Job areas

• Retail
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Human Resources
• Restaurant Department Manager
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers