General Manager

Job summary

Oversee restaurant operations, including staffing, training, food safety, cleanliness, inventory, sales, costs, and compliance with company policies and local regulations. Address guest concerns, support marketing activities, foster an inclusive team culture, and develop future leaders while meeting profitability and operational targets.

Job details

Role Description The General Manager is a full-time, on-site leadership role based in Calgary and Edmonton, AB, responsible for overseeing all aspects of restaurant operations. Day-to-day duties include managing staff scheduling, training, and performance, ensuring food safety, cleanliness, and adherence to brand standards. The General Manager monitors sales, controls costs, and manages inventory to achieve profitability and operational targets. This role also involves handling guest concerns, supporting marketing and promotional activities, and maintaining compliance with company policies and local regulations. The General Manager is expected to lead by example, foster an inclusive team culture, and develop future leaders within the restaurant. We are looking for two qualified general managers with 3-4 years experience in the restaurant industry! Qualifications Experience in restaurant or retail management, including supervision of teams and day-to-day operations. Strong skills in customer service, conflict resolution, and guest relationship management. Ability to manage scheduling, training, and performance coaching for a diverse team. Competence in inventory control, cash handling, and basic financial reporting. Knowledge of food safety, health regulations, and workplace safety practices. Effective communication and organizational skills, with attention to detail in a fast-paced environment. Proven ability to work flexible hours, including evenings, weekends, and holidays as needed

What you’ll do

Oversee restaurant operations, including staffing, training, food safety, cleanliness, inventory, sales, costs, and compliance with company policies and local regulations. Address guest concerns, support marketing activities, foster an inclusive team culture, and develop future leaders while meeting profitability and operational targets.

Requirements

Requires 3–4 years of restaurant industry experience and experience managing restaurant or retail operations and supervising teams. Candidates should have strong customer service, conflict resolution, scheduling, training, inventory, cash handling, food safety, communication, and organizational skills, and be available for flexible hours including evenings, weekends, and holidays.

Listed skills

• Team Supervision · Preferred
• Training · Preferred
• Customer service · Preferred
• Conflict Resolution · Preferred
• Inventory Control · Preferred
• Cash handling · Preferred
• Financial Reporting · Preferred
• Food safety · Preferred
• Occupational safety · Preferred
• Cost Control · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Restaurant Operations
• Team Supervision
• Staff Scheduling
• Training
• Performance Coaching
• Customer Service
• Conflict Resolution
• Guest Relationship Management
• Inventory Control
• Cash Handling
• Financial Reporting
• Food Safety
• Workplace Safety
• Cost Control
• Communication
• Organizational Skills

Job areas

• Hospitality
• Management & Leadership
• Food & Beverage
• Customer Service & Support