Regional Manager (Food Service)

Job summary

The Regional Manager oversees franchise operations within a designated region to ensure adherence to brand standards, food safety, and financial performance goals. They provide hands-on support, coaching, and training to franchisees while managing P&L and conducting regular store audits.

Job details

FRANCHISE REGIONAL MANAGER (FOOD SERVICE) Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience. Job Responsibilities: The Franchise Regional Manager will oversee the operations of franchise stores within a designated region in Pickering to Trenton. This role ensures that franchisees meet Bento's operational standards, achieve financial performance goals, and uphold the high standard of food safety, customer service, reputation. The ideal candidate will be a strategic leader with strong operational expertise and a passion for building relationships. Recruitment: * Follow up with new franchises to ensure a smooth hiring and onboarding experience. Franchisee Support and Development: * Act as the primary point of contact for franchisees, providing guidance on business operations. * Provide hands-on support to franchisees to improve overall program and quality execution and performance levels * Ensure franchisees effectively implement and execute company programs and systems. * Provide ongoing support and follow up to maintain consistency across all locations. Performance Management: * Manage P&L for a dedicated region to meet budget goals. * Review franchise sales performance and provide coaching and guidance as needed. * Work with franchisees to optimize profitability and control costs. * Analyze performance metrics, including sales, customer feedback, and operational KPIs including food safety. * Develop action plans for underperforming locations and recognize top performers. Operational Excellence: * Ensure all franchise stores adhere to Bento's operational standards, food safety and brand guidelines. * Conduct regular store visits to evaluate performance and identify areas for improvement and provide the training. * Conduct monthly audits for each store. Training and Compliance: * Facilitate training programs for franchisees and their teams to ensure consistent execution of Bento's brand standards. * Monitor compliance with franchise agreements and address any violations or issues. Relationship Management: * Foster strong relationships with both franchisees and store management to ensure seamless collaboration and mutual success. * Collaborate with store leadership to address any concerns or opportunities for improvement. Collaboration and Communication: * Collaborate with cross-functional support teams to support franchise operations. * Communicate corporate initiatives and updates to franchisees effectively. Qualifications * Post secondary education. * Diploma / bachelor’s degree in hospitality management, or a related field preferred. * Minimum of 5 years of multi-unit management experience, preferably in the foodservice, QSR, or franchise industry. * Sushi experience is considered an asset. * Proven track record of driving operational excellence, food safety and achieving financial results. * Strong leadership and interpersonal skills with the ability to build relationships with franchisees. * Excellent problem-solving and decision-making abilities. * Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. * Proficiency in Microsoft Office. * Travel is required, including overnight stays. * Valid driver’s license and reliable transportation. Why you should join our team: * Competitive Rewards: Enjoy a comprehensive compensation package including an annual salary of $60,000, a monthly car allowance of $700 and gas card for fuel purchases, a bonus plan, and retirement and group health benefits (eligibility criteria apply) that recognize your outstanding contribution. * Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way. * Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential. * Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs. * Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities. For more information about Bento visit www.bentosushi.com [http://www.bentosushi.com] We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs. #bentoR

What you’ll do

The Regional Manager oversees franchise operations within a designated region to ensure adherence to brand standards, food safety, and financial performance goals. They provide hands-on support, coaching, and training to franchisees while managing P&L and conducting regular store audits.

Requirements

Candidates must have at least 5 years of multi-unit management experience, preferably in the foodservice or franchise industry. A post-secondary education, such as a diploma or bachelor's degree in hospitality management, is preferred along with a valid driver's license.

Benefits

• Annual salary of $60,000 • Monthly car allowance of $700 • Gas card • Bonus plan • Retirement benefits • Group health benefits

Listed skills

• Problem solving · Preferred
• Operational Excellence · Preferred
• Food safety · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Multi-unit management
• Food service operations
• Franchise management
• P&L management
• Operational excellence
• Food safety
• Strategic leadership
• Relationship management
• Performance coaching
• Training and development
• Compliance monitoring
• Problem-solving
• Decision-making
• Microsoft Office
• Communication
• Environmental Social And Corporate Governance (ESG)
• Business Metrics
• Cost Control
• Franchise Sales
• Relationship Management
• Profit And Loss (P&L) Management
• Business Operations
• Organizational Skills
• Valid Driver's License
• Auditing
• Brand Management
• Management
• Decision Making
• Customer Service
• Food Services
• Performance Management
• Sales
• Food Safety And Sanitation
• Franchising
• Leadership
• Interpersonal Communications
• Problem Solving
• Key Performance Indicators (KPIs)
• Employee Onboarding
• Operational Excellence
• Operations
• Performance Metric
• Coaching
• Hospitality Management

Job areas

• Management & Leadership
• Food & Beverage
• Hospitality
• Retail
• Food Service Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers