Food Service Supervisor, Full Time

Job summary

The supervisor oversees daily lounge operations, including staff management, inventory control, and maintaining high standards of cleanliness and service. They also handle guest interactions, resolve complaints, and ensure compliance with airport and safety regulations.

Job details

A hospitality Supervisor managing lounges is responsible for overseeing all aspects of lounge operations to ensure a seamless, high-quality experience for travelers. This role involves leading a team of service staff, assigning duties, and monitoring performance to maintain exceptional customer service standards at all times. The Supervisor ensures the lounge is consistently clean, organized, and well-stocked with food, beverages, and amenities. They handle guest interactions directly, resolving complaints or special requests in a professional and timely manner, and creating a welcoming, premium atmosphere for passengers. Administrative responsibilities include staff scheduling, training and onboarding new employees, maintaining inventory levels, and ensuring compliance with health, safety, and airport regulations. Additionally, the Supervisor collaborates with airline representatives to align service expectations, manage passenger flow during peak times, and implement operational improvements. Strong leadership, communication, and problem-solving skills are essential in this fast-paced, customer-focused environment.

What you’ll do

The supervisor oversees daily lounge operations, including staff management, inventory control, and maintaining high standards of cleanliness and service. They also handle guest interactions, resolve complaints, and ensure compliance with airport and safety regulations.

Requirements

Candidates must possess strong leadership, communication, and problem-solving skills to manage a fast-paced, customer-focused environment. Experience in hospitality supervision and the ability to coordinate with airline representatives are essential for this role.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Training · Preferred
• Leadership · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Communication
• Problem-solving
• Staff scheduling
• Inventory management
• Customer service
• Training
• Onboarding
• Conflict resolution
• Operational management
• Health and safety compliance
• Team management
• Customer Service
• Training And Development
• Inventory Management
• Problem Solving
• Employee Onboarding
• Operations
• Scheduling

Job areas

• Hospitality
• Customer Service & Support
• Management & Leadership
• Food & Beverage
• Administrative
• Food Service Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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